AV strategy
From the first call to the point those rooms stop coming back
Strategy, then a roadmap, then we stay on the work. You leave with a standard, a room list, and a runbook helpdesk can close from. Below is what that looks like in order, and the short list of things we need from you before we can write it.
What you leave with, and what you own
Roughly in this order. The room list and the standard usually get written in parallel, because one without the other does not change the ticket queue.
A read on the room you do not want your name on again
It comes out of the 20-minute call. You keep it whether or not you hire us.
A written list of your rooms, sorted by how often they page you
We build it from your ticket history and a walk of the worst sites. The list is yours from the day it exists.
One standard for how a room gets built and supported
We run the process that writes it with you. Your staff owns it at purchase, including against capital projects that never asked you.
A runbook per room type, and a named escalation after 5
Your helpdesk takes first touch from the runbook. When it runs out, we run the escalation process. The standard stays yours.
A lifecycle date and a refresh order for every room
We keep it current against the standard. You decide what gets funded and in what year.
The same three rooms stop reopening
That is the finish line, and it shows up in your ticket queue rather than in a report from us.
What we need from you
None of this is a project kickoff. It is an afternoon of pulling things you already have: rooms, tickets, contracts, and who takes the 5pm call.
- A list of your sites and the rooms in them, however rough. A spreadsheet somebody keeps by hand is fine.
- Ninety days of helpdesk tickets tagged anything close to conference room, video, or audio.
- Read-only access to whatever watches the rooms today, if anything does.
- The integrator contract and the warranty dates you are still paying on.
- One name on your side who can approve a standard without convening a committee.
- Thirty minutes with whoever actually takes the 5pm call today.
That is the whole ask. If nobody can pull the ticket export, we start from the site walk instead and you lose nothing but a week of evidence.
Bring us the room.
Give us 20 minutes. We'll tell you what to do first, what to keep, what to toss, and what to never do again.
Book a 20-min call