AV strategy
Who owns what after 5
Two questions come up before anything else. Are you replacing my vendor, and are you making me hire an AV person. No to both. The line is who writes the standard, who installs to it, and who takes first touch after 5 on the staff you already have.
The split
During the day and after 5. The integrator still holds the warranty. Helpdesk still takes first touch. We run the process those two work from.
Us
During the day
We own the process that builds the standard, the lifecycle, and the plan. Once they exist, they are yours. We help you hold the integrator to them and we review what they quote.
After 5
When the runbook runs out, we run the escalation process. Your cell is not the number on the room.
Your integrator
During the day
They still install, still warranty the gear, still roll the truck. Nothing in their contract moves to us and we take no margin on what they sell you.
After 5
They stay on the response time you already pay for. What changes is that they are installing to a written standard, so there is less to call about.
Your helpdesk
During the day
First touch on every room ticket, worked from a runbook written for that room type. If you have AV staff, they take the cases the runbook cannot close. If you do not, helpdesk escalates into the process we run.
After 5
Same runbook. When it does not close the ticket they escalate into the process we run, not back to your cell.
We do not take AV off your plate
Your name stays on the estate. Anyone promising otherwise is selling a support contract with a different logo on it.
What changes is that a standard exists, the rooms have an order and a date, and the after-hours path has a name on it that is not yours. Your staff keeps the rooms because they finally have something to run them from, instead of a guess about the codec.
If you want AV off the org chart entirely, that is a hiring decision, not a consulting one. We are the option for the estate that has to work on Monday, whether the headcount is never getting approved or you already hired and the rooms still page you.
Bring us the room.
Give us 20 minutes. We'll tell you what to do first, what to keep, what to toss, and what to never do again.
Book a 20-min call