AV Tools

Short briefs from the work: what to put on a capital request before the PO, and how helpdesk should work an exec-room ticket after 5. Preview on the page. PDF behind a work email.

Capital Room Intake Gate

A capital request for a conference room usually reaches IT after the stack is already chosen. This brief is the six questions to attach before the PO, so the room is supportable once the truck leaves.

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Helpdesk L1 Exec-Room Ticket Script

Most after-hours exec-room tickets are the same handful of failures. This is the first-touch sequence: what to check from the ticket before anyone drives, what a dead room usually is, and when the ticket stays in IT.

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